tag:blogger.com,1999:blog-264226589944705290.post5374145553219248647..comments2023-11-05T03:45:25.001-08:00Comments on God Plays Dice: Comcast and dishonesty, part 1Michael Lugohttp://www.blogger.com/profile/15671307315028242949noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-264226589944705290.post-71215172834479184962007-07-23T15:11:00.000-07:002007-07-23T15:11:00.000-07:00And the probability would have been what if you'd ...And the probability would have been what if you'd also had CDV (telephone) from Comcast?<BR/><BR/>Personally, I enjoy when one of our customers calls and has something better to say than, "I haven't paid my bill in over three months. You guys are idiots because you shut my service off."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-264226589944705290.post-14087442005213830552007-07-21T13:23:00.000-07:002007-07-21T13:23:00.000-07:00Aaron,I am almost certain that you're right, altho...Aaron,<BR/><BR/>I am almost certain that you're right, although Jonathan Larson is dead, so we can't ask him. However, I also have something of a sense that having too little faith in logic means that the culture which RENT celebrates is in danger of being swallowed by the parts of the larger culture which embrace that sort of ruthless efficiency.Michael Lugohttps://www.blogger.com/profile/15671307315028242949noreply@blogger.comtag:blogger.com,1999:blog-264226589944705290.post-86133360454700713652007-07-21T13:16:00.000-07:002007-07-21T13:16:00.000-07:00I feel like approximating life as a set of indepen...I feel like approximating life as a set of independent Poisson processes is somehow against the spirit of <I>RENT</I>. ;-)<BR/><BR/>I'm with you on the suspicion that some call center employees are explicitly instructed to act foolishly by the companies they work for. As George Vaccaro notes in his <A HREF="http://verizonmath.blogspot.com/2006/12/open-letter-to-verizon-wireless.html" REL="nofollow">open letter to Verizon</A>, a little well-placed ignorance can sometimes make a business a lot of money...Aaronhttps://www.blogger.com/profile/18281785407407667986noreply@blogger.comtag:blogger.com,1999:blog-264226589944705290.post-62014040098778838032007-07-21T09:00:00.000-07:002007-07-21T09:00:00.000-07:00The numbers might not have helped. But the number...The numbers might not have helped. But the numbers aren't important; as you can see, I just made them up. I think that common sense would have been enough. Unfortunately, call center people don't seem to have common sense. I still haven't worked out whether this is because they are actually exceptionally foolish or -- as seems more likely -- whether their hands are tied by the corporations that employ them.Michael Lugohttps://www.blogger.com/profile/15671307315028242949noreply@blogger.comtag:blogger.com,1999:blog-264226589944705290.post-22560398246559040162007-07-21T08:39:00.000-07:002007-07-21T08:39:00.000-07:00I remember seeing an interesting-looking half-fini...I remember seeing an interesting-looking half-finished building on a recent trip to Philly from the UK...I now know it's the Comcast Centre. Thanks!<BR/><BR/>Did you try explaining your probability theory to the call-centre slave on the end of the phone? Somehow I don't think it would have helped though... :-)Anonymousnoreply@blogger.com